For logistical reasons, some items in the same order may be shipped separately, which means you may receive your products in multiple packages. To ensure accurate and timely delivery, please double-check that your shipping address is entered correctly during checkout.
Please note that we are not responsible for lost packages resulting from an incomplete or incorrect address provided by the customer. It is important to verify your shipping details to avoid any delivery issues. At checkout, you will have the option to select your preferred shipping method, including the free shipping option, which means the product will be shipped from a supplier outside the country.
Our standard order processing time is 2–5 business days after your order has been placed. Once your order has been processed, the estimated delivery time is 5–9 business days. Please note that these are estimated delivery times and we cannot guarantee specific delivery dates.
Once your order has been processed, we will generate a tracking number and send it to you via a shipping confirmation email. If you have not received your tracking number within 5 business days, please contact us at leveasupport@gmail.com and include your order number.
We aim to deliver your order as quickly as possible. However, unforeseen circumstances may occasionally cause delays, such as public or national holidays, natural disasters, air or ground transportation strikes, or other events beyond our control. If your delivery exceeds 45 business days, we will offer you a full refund to ensure your satisfaction.
You can rest assured that we are committed to meeting or exceeding your delivery expectations. Our team will always do its best to ensure that your products arrive on or before the estimated delivery date.
If you have any questions or concerns regarding our shipping process, please feel free to contact us at leveasupport@gmail.com.